User Data Deletion Instructions

At Zotlyx, we take user privacy and data ownership very seriously. In compliance with the Meta Platform Terms, Facebook Developer Policies, General Data Protection Regulation (GDPR), and other global privacy laws, you have the absolute right to request the deletion of all personal data, connected channel metadata, and messaging history that Zotlyx has collected or stored.

This document provides step-by-step instructions on how you can remove Zotlyx from your Facebook/Meta account and request complete deletion of your data from our servers.

If you connected your Facebook account, Facebook Page, Instagram account, or WhatsApp Business account to Zotlyx and wish to revoke access and delete permissions, you can do so directly from Facebook settings:

Step 1: Log in to your Facebook account (via web or mobile app).

Step 2: Go to your Account Menu (top right) and click "Settings & Privacy", then select "Settings".

Step 3: In the left-hand navigation menu, scroll down to "Your activity" and click "Apps and Websites".

Step 4: Find "Zotlyx" in the list of active apps.

Step 5: Click the "Remove" button next to Zotlyx.

Step 6: Confirm the removal in the pop-up modal. Facebook will immediately revoke our access tokens and prevent Zotlyx from receiving any further updates or messages from your Meta accounts.

Removing the app from Facebook revokes future access, but does not automatically purge previously synced historical chat records or account information already stored on our servers. To completely delete all data associated with your account from Zotlyx systems, you can use either of the following methods:

Method A (Via Zotlyx Dashboard): Log in to your Zotlyx dashboard at zotlyx.com. Navigate to "Settings" > "Account Settings" or "Integrations". Click "Disconnect" on your connected channels, and select "Delete My Account & Associated Data". Confirm your selection.

Method B (Via Email Request): Send an email from the email address associated with your Zotlyx account (or specifying your Facebook User ID / Page ID) to privacy@zotlyx.com with the subject line "Data Deletion Request".

Upon receiving your data deletion request, Zotlyx will permanently delete or irreversibly anonymize:

• Your user profile information (name, email address, password hash, and phone number).

• All OAuth access tokens, Page tokens, and API credentials associated with Facebook, Instagram, or WhatsApp.

• All conversation histories, customer contact profiles, message logs, and media attachments received through connected channels.

• AI training vector embeddings and custom knowledge base documents.

We will process and verify your deletion request within thirty (30) days of receipt. Once the deletion is complete, we will send a confirmation notification to your registered email address.

If you have any questions or require assistance with data deletion, please contact our Data Protection Team:

• Email: privacy@zotlyx.com

• Phone: +880 1601-603036

• Postal Address: Zotlyx, Sagorpara, Bottola Rajshahi, Rajshahi 6100, Bangladesh