Privacy Policy

We may collect account details such as your name, business name, email address, phone number, connected channels, and payment-related information when you create or manage a Zotlyx account.

We also collect usage information such as device data, browser information, IP address, interaction logs, and performance metrics so we can maintain service quality, improve reliability, and keep the platform secure.

We use your information to provide and improve the Zotlyx platform, connect your communication channels, process support requests, send important product updates, and maintain account security.

We may also use aggregated or non-personal information for analytics, internal reporting, feature planning, and service optimization.

We do not sell your personal information. We may share limited information with trusted service providers, infrastructure partners, analytics tools, or legal authorities when required to operate the platform or comply with the law.

When third-party integrations are connected by you, related account and message data may be processed according to the permissions and settings you approve.

We retain data only as long as necessary to deliver our services, meet contractual obligations, resolve disputes, and comply with legal requirements.

We use reasonable administrative, technical, and organizational safeguards to protect your information, but no method of storage or transmission is completely secure.

Depending on your location, you may have rights to access, correct, export, or delete your personal information and to object to certain kinds of processing.

To request assistance with your data, please contact us and we will review the request in line with applicable law.